Delivery Policy

Delivery Policy

This Online Purchase Information governs purchases made through the website. Please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.

We will process and ship your order the same day or within 1-3 business days. Shipping time will vary based on your location, as we can't control the speed. The arrival time is between 1- 7business days.

Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This means you may receive part of your order before the rest of it, and this is completely normal. Unfortunately tracking information is not always available. Thank you for your patience and understanding!

Delivery and mail theft is continually on the rise, especially during the holidays and with each shipment we provide a tracking number either through ePaket.

If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility and ship another order for free nor do we provide a refund.

Sadly we are not responsible for any lost or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it's held at your local main post office branch for you to pick up.

Where can I look up my order status?
With the confirmation of shipping you will receive an email with the tracking number, if you do not receive this email please contact us.

How do I change my delivery address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.

Is shipping included in the prices?
If product name includes 'free shipping', then you will do not need to pay for shipping cost. Not every product has free shipping and varies from country to country.

Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

Returns for refund
Any returned items will be refunded as soon as possible upon receipt. We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.